We place Carers at the centre of everything we do, providing services that make a positive impact on their lives.
We offer our services in lots of different ways to increase accessibility – online, by phone, text, email, in-person (pandemic permitting) and via Live Chat.
We help Carers by providing information about services, benefits and legal rights.
We support Carers by providing a listening ear.
We raise awareness of Carers, their needs and rights.
We reduce isolation by connecting Carers at drop-ins, support groups, social activities, training workshops and through our online Carers Forum.
We reduce stress by helping Carers plan ahead for emergencies so they have peace of mind that the person they look after will be OK.
Through our Carers Hospital Service, we help Carers to access appropriate support for themselves and the person they look after; making hospital stays and discharges smoother.
We help Carers to identify and access the support they need to continue in their caring role by carrying out Carer’s Needs Assessments on behalf of Kent County Council.
We provide services that Carers want, by involving them in planning and development through our Carers Advisory Group.
We respond to changing needs. When Coronavirus hit we took our support groups and drop-ins online, adding Live Chat and a Carer Forum to our website.
We offer a holistic approach to meeting Carers’ needs, by working closely with other services and professionals.
We help people to identify that they are a Carer so they can access services available to them.
We support Young Adult Carers to provide stability for their future, by helping them navigate employment training opportunities (in partnership with schools and colleges).
We aim to engage Carers as early as possible by encouraging health, social care and educational professionals to identify and refer Carers to our services.
We champion Carers at every opportunity by engaging with national campaigns, media, policymakers and MPs.
We support employers to develop Carer-friendly policies and workplaces.
We actively engage and empower Young Adult Carers to improve their life skills and increase their resilience.
We’re there for Carers during challenging times and crises to help them navigate the best outcome for them.
We take our duty to ensure the safety and wellbeing of Carers and the people they care for seriously.