About
Carers’ Support East Kent is a charity that provides Carers with the information and support they need. Our services are available to people who look after a relative or friend, who due to physical or mental illness, age related difficulties, disability or an addiction, cannot manage without their support.
We were established in 2001 and are funded by Kent County Council, the NHS, charitable grants and donations.
Who we help
If you are 16 or over and look after a relative or friend, who could not manage without your support you are a Carer and our services are for you. (You may not think of yourself as a Carer.).
Our services are for Carers who live or work in Ashford, Canterbury, Dover, Shepway or Thanet districts. For other parts of Kent see www.kentcarersmatter.co.uk
How we help
We provide information, support and signposting to services
by phone, email, online, text and in person.
Our vision, mission and values
Vision
All Carers are recognised, valued and supported.
Mission
To raise awareness of Carers and provide them with the information and support they need.
Values
We value Carers – Carers are at the centre of everything we do.
We value equality and inclusion – We promote diversity and inclusion.
We value honesty, openness and integrity.
We value quality – We aim to provide an excellent service by listening to Carers and using feedback for continuous service improvement.
We value respect – Carers are treated with respect and sensitivity recognising the dignity and value of each person for whom the service is provided.
Have your say
We welcome comments and compliments, respond to complaints and are totally committed to involving Carers in everything we do.
Send us a comment, compliment or complaint
Read our compliments and complaints policy
We’re in the process of setting up a Carer Involvement Group. If you’d like to take part get in touch.
Confidentiality
When you contact us, anything you tell us will be treated as confidential and we will not, except in the exceptional circumstances laid out below, tell anyone else what you have said without your permission.
All information you give us about yourself and the person you care for will be kept securely. We adhere to the Data Protection Act 2018 to ensure your personal information is not used inappropriately and is kept safe.
There are circumstances when we may have to share information such as when we are obliged to do so by law:
- Should we think a child might be ‘at risk’ we have a duty to care under the Children’s Act
- Should we think there is an immediate risk to a person’s physical safety
- If we suspect or have knowledge of abuse
- If we believe a crime has been, or may be committed
- There may be a formal legal duty in relation to the Prevention of Terrorism Act