Carers

Carers’ Support East Kent is a charity that provides Carers with the information and support they need. Our services are available to people looking after a relative or friend, who due to physical or mental illness, age related difficulties, disability or an addiction, cannot manage without their support.

Who we help

If you are 16 or over and look after someone who could not manage without your support you are a Carer and our information and support services are for you. (You may not think of yourself as a Carer.)

Our services are for Carers who live or work in Ashford, Canterbury, Dover, Shepway or Thanet districts. For other parts of Kent see www.kentcarersmatter.co.uk

How we help

We provide information, support and signposting to services by phone, email, text, online and in person.

Information

“It would have been impossible for me to carry on caring without your help.”

Get in touch to find out about services available to Carers, benefits available to you and your rights.

Support

“I can’t put into words the difference the support has made.”

We offer Carers a listening ear, monthly drop-ins, support groups, social activities and training workshops. You don’t need to book for our drop-ins or support groups, just turn up.

Carer’s Needs Assessment

“I look forward to my Carer’s Needs Assessment every year”

Many carers find it easier to continue in their caring role if they can get some support. Local councils can provide care and support for people who require care and their Carers. They make a decision about what they can provide, by carrying out a Carer’s Needs Assessment

If you are a Carer aged 18 or above and the person you look after is an adult, you are legally entitled to a Carer’s Needs Assessment to identify and access the support you need as a Carer. Carer’s Support East Kent carries these out on behalf of Kent County Council for Carers in East Kent.

If you are a Carer under 18 or a Carer for someone who is not an adult, contact us and we’ll give you information about how to get your assessment.

Young Adult Carers Service

 “I joined the support group for Young Adult Carers when I was 16 and it really changed my life.”

Our Young Adult Carers Service is for anyone aged 16-24 who looks after a relative or friend. You might be looking after a parent, grandparent, sibling, partner or friend (full or part-time) and combining this with education or employment.  We can support you with things like college, work, housing and juggling life with your caring role. We also run skills workshops, social outings and drop-ins for Young Adult Carers where you can meet other Carers like you.

 

Carer’s Hospital Service

You absolutely went that extra mile and did all you could to help. At a time of extreme pressure to find a solution, at speed, to our situation, you were there.”

We have a dedicated team at QEQM, William Harvey and Kent & Canterbury Hospitals. If you or the person you look after is admitted to one of these hospitals, is being discharged or if either of you have a planned hospital admission, call our hospital-based Carer Support Coordinators.

Kent & Canterbury Hospital (Canterbury)

Tel:  07528 080427

QEQM Hospital (Margate)

Tel:07528 080431

William Harvey Hospital (Ashford)

Tel: 07786 323184

Kent Carer’s Emergency Card

“I feel more confident going out and leaving him now.”

Request a free Kent Carer’s Emergency Card to carry with you, giving you peace of mind if something happens to you when you are away from the person you look after. The card includes a 24 hr call centre number.

Factsheets

Factsheets for Carers on a wide range of topics.

Organisations

Links to useful Kent and national organisations.

Carer FAQs

Answers to some of the questions Carers often ask us.

Confidentiality

When you contact us, anything you tell us will be treated as confidential and we will not, except in the exceptional circumstances laid out below, tell anyone else what you have said without your permission.

All information you give us about yourself and the person you care for will be kept securely. We adhere to the Data Protection Act 2018 to ensure your personal information is not used inappropriately and is kept safe.

There are circumstances when we may have to share information such as when we are obliged to do so by law:

  • Should we think a child might be ‘at risk’ we have a duty to care under the Children’s Act
  • Should we think there is an immediate risk to a person’s physical safety
  • If we suspect or have knowledge of abuse
  • If we believe a crime has been, or may be committed
  • There may be a formal legal duty in relation to the Prevention of Terrorism Act

Have your say

Comments, compliments and complaints

We welcome compliments, respond to complaints and are totally committed to involving Carers in everything we do.

Involving Carers

We’re in the process of setting up a Carer Involvement Group. If you’d like to be part of it, get in touch.