Frequently asked questions
How do I know if I’m a Carer?
You may not think of yourself a Carer, but our services are available to you if you are over 16 and look after a relative or friend, who due to physical or mental illness, age related difficulties, disability or an addiction, cannot manage without your support.
What services does Carers’ Support East Kent offer for Carers?
We provide information and support to Carers by phone, email, text, online and in person.
- Information– find out about services available to Carers, benefits and rights.
- Support– a listening ear, drop-ins, support groups, social activities, online forum, live chat and training courses.
- Carer’s Needs Assessment– identify and access the support you need as a Carer.
- Kent Carer’s Emergency Card– peace of mind when you are away from the person you look after.
- Carers’ Hospital Service – team supporting Carers at QEQM, William Harvey and Kent & Canterbury Hospitals.
- Services for Young Adult Carers – dedicated team for Carers aged 16-24 years.
What is a Carers’ Needs Assessment?
Legally all adult Carers caring for an adult are entitled to a Carer’s Needs Assessment. This is your opportunity to think about how your caring role is impacting on your life and what information and support might help. You can arrange a meeting or phone call with one of our Carer Support Coordinators – they can take up to two hours and you do not need to prepare in advance or bring any evidence with you. However, things like your NHS number are requested on the form and it may be a good idea to think about what may help your situation before the meeting.Get in touch with us to arrange your Carer’s Needs Assessment
Where can I find out what’s on to support Carers in my area of East Kent?
Check out our schedule of monthly drop-ins and support groups (online during the pandemic) and search our online calendar to see what’s on this month.What’s on for Carers this month?
What hours is the Carers’ Support East Kent telephone support line available?
We provide information and support to Carers by phone, email, text, online and in person. Our telephone helpline 0300 302 0061 is open Monday, Wednesday, Friday 8.30am – 6.00pm except bank holidays and between Christmas and New Year.Other ways to contact us
I’m a health, social care or educational professional. How can I refer a Carer to Carers’ Support East Kent?
Professionals can make referrals by phone or online.Make a referral
Where can I meet other Carers?
We run Carer drop-ins, support groups, social activities, training workshops and fundraising events. You don’t need to book for monthly drop-ins or support groups, just turn up. If an event needs to be booked, follow the link to reserve your place.What's on for Carers?
I can’t leave the person I look after. Does Carers’ Support East Kent offer support to Carers in their own homes?
We can complete a Carer’s Needs Assessment at home with you, or away from home if you wish to talk freely about your situation. If you would be unable to leave the person you care for safely, we can look at care options at home to support them while you are with us.
If you need support for the person you look after to enable you to attend one of our activities please let us know and we will work with you to explore options.Get in touch
How can I get a break from my caring responsibilities?
If you need support for the person you look after to enable you to attend one of our activities please let us know and we will work with you to explore options?
If the person you care for is in receipt of support from Kent County Council you may be able to request planned breaks for you as part of their Care and Support Plan.
If you do not qualify for funded support from Kent County Council you can look at arranging your own breaks through care homes or care agencies.Get in touch with us for information about Carer break services
What support is available to Carers during Coronavirus?
What should I do to prepare for emergencies?
When you are caring for someone, it is essential to have peace of mind that if an emergency were to happen, you have a plan, and if necessary replacement care can be sorted out quickly and with minimum fuss. We’ve compiled a useful checklist and some websites and apps that might be helpful.Planning for emergencies
Can I get any benefits, grants or one-off payments as a Carer?
Carers’ Support East Kent can provide information about benefits available and referrals to services that can help you make benefit claims.
turn2us provides a guide to accessing grants, if you need to be referred by a service to access a grant application then Carers’ Support East Kent can help with this.
You may be eligible for financial support from Kent County Council via a Carers One Off Payment or a Carers Direct Payment as a result of having a Carers Needs Assessment. Carers’ Support East Kent can carry out your assessment to see if you qualify for this.Get in touch
How do I give feedback to Carers’ Support East Kent about your services?
We welcome compliments, comments and complaints about our services.Have your say
Do you have information factsheets?
Yes, we have lots of useful information that might be helpful for you on this website.Read our factsheets
How can I find out about other local and national organisations that might be able to help me?
We have a list of local and national organisations that can help you, on this website.Useful organisations
How can I get support for the person I care for?
If the person you look after lives in Kent and has care and support needs, they are entitled to a needs assessment from Kent County Council. Care and support is the term used to describe the help some adults need to live as well as possible with any illness or disability they may have. It can include help with things like:
- getting out of bed
- getting to work
- accessing education, training and volunteering opportunities
- seeing friends
- being part of the community.
The assessment will see what care and support they may need, how this will be provided and paid for. You’ll need to contact Kent County Council to see if the person you look after is eligible for a needs assessment visit.Find out more
Where can I find information about applying for a bus pass for a Young Carer under 18?
Kent Young Carers can endorse bus pass applications for Carers aged 11-18. For more information please contact Kent Young Carers.
0300 111 111 0
Where can I find information about support for Young Carers (under 18)?
Kent Young Carers provides support to Young Carers aged 5-18 across Kent but if you are 16-18 years you can also access information and support from Carers’ Support East Kent.
0300 111 111 0
Contact Carers’ Support East Kent Young Adult Carers Team
If I am a Carer aged 16-18 can I receive support from Kent Young Carers and Carers’ Support East Kent?
Yes, Young Adult Carers who are aged 16-18 can access support from both Imago’s Kent Young Carers Project and Carers’ Support East Kent’s Young Adult Carers Service.
The person I care for is under 18, can I still get support from Carers’ Support East Kent?
Yes, if you are a Carer over 16 you can get information and support from Carers’ Support East Kent whatever the age of the person you care for.
If I’m under 18 do my parents/guardians have to know that I am accessing support from you?
We do encourage Young Adult Carers under 18 to let their parents/guardians know that they are accessing support. However, we do not need their consent for you to access support and we would not contact them without your consent unless there was a safety issue.Read our confidentiality policy