GP Online Services for Patients and their Carers

Everyone registered with a GP surgery can now book appointments, request repeat prescriptions and view their GP record online. You can do so by signing up for GP online services at your surgery. With your unique login details you can access your online account from a website or an app on your computer, laptop or smartphone.

If the person you care for wants to give you access to their online GP information, please speak to your surgery as this can usually be set up for you.
As their Carer you can help them to:

• Book and cancel appointments with their doctor
• Order any repeat medication they might need
• See detailed information held in their GP record, including medication, allergies, illnesses, test results, and immunisations

This gives you the freedom to access online services for the person you care for when you have the space and time to do it, rather than trying to fit everything into the hours when the surgery is open.

To find out more about how GP online services can help carers, please watch Trevor’s story. He has access to his own GP record online and as a carer for his partner with severe dementia, can access hers as well.

For more information about GP online services, have a look at our page on NHS Choices. We have a range of patient guides, including guides aimed at carers, as well as more patient testimonial videos.

Contact: england.patient-online@nhs.net