Professionals
We are temporarily unable to accept online referrals and apologise for any inconvenience.
Carers Services in Kent are changing from 1st August 2026.
At the moment Carers’ Support East Kent delivers some services on behalf of Kent County Council, including carer assessments.
Kent County Council has recently completed a procurement process for a new Kent Carers Service. This new service also includes Carer Breaks.
From 1 August 2026, the new service will be delivered by a different organisation. In East Kent, services will be provided by Involve Kent Ltd, and in West Kent (including Faversham) by Imago Community.
Carers’ Support East Kent will continue to support carers in East Kent, but we will no longer deliver services on behalf of Kent County Council from 1 August. This means that the support available from Carers’ Support East Kent will change. We will continue to develop and shape future services, with carers at the centre of everything we do.
As we enter this period of change, we want to take a moment to recognise the incredible relationships that have been built over more than 25 years of supporting Carers in East Kent. It has been a privilege to work alongside carers, families, community groups and partner organisations, listening to Carers’ experiences, advocating for their needs and helping to build stronger communities.
The strength of these relationships has shaped our charity and helped us make a positive difference to the lives of thousands of Carers across East Kent. While some services are changing, our commitment to carers remains unchanged. We remain dedicated to supporting carers, championing their voices and ensuring that Carers continue to be heard, valued and involved in shaping the support they need.
Find Out more
You can find more information about the new Kent Carers Service and the changes taking place from 1 August here: KCC FAQs.
We will also continue to share updates about the support and activities that Carers’ Support East Kent will offer in the future. This includes opportunities for carers to connect with one another, influence the development of services through our Carer Advisory Group, and help shape the future direction of our work.
We understand that you may have questions about these changes. We encourage you to read the information available through the links above. If, after doing so, you still need support or guidance, please contact us and we will be happy to assist where we can.
How you can help Carers
Because 1 in 9 people in Kent are Carers looking after a relative or friend, it’s likely that if you work in health, education or social care services you will be coming across Carers regularly. Many Carers find they are unable to look after their own health or social needs because of the amount of time they spend caring. Looking after yourself as a Carer is important. As a professional, you can help by:
- identifying Carers as early as possible and referring them to services like ours
- helping Carers to feel more valued
- improving the health and well-being of Carers
- making your services more Carer-friendly.
Have your say
We welcome comments and compliments, respond to complaints and are totally committed to involving Carers in everything we do.